2022 의사소통의 기술 세트 (3판)(전2권) 퍼시픽북스

단원 1 자아발견 11
제1장 자기이해 · 13
1. 자아개념 ······················································································· 15
2. 자아상 ··························································································· 17
3. 자존감 ··························································································· 18
4. 자기차이 ······················································································· 18
5. 자아정체성 ··················································································· 19
6. 자기복잡성 ··················································································· 20
제2장 성격이해 · 27
1. MBTI ···························································································· 29
2. 에니어그램 ··················································································· 36
제3장 타인과의 관계 · 49
1. 자기개방 ······················································································· 54
2. 조하리 창 ····················································································· 55
3. 에릭 번의 교류분석 ····································································· 58
단원 2 의사소통 이론 69
제4장 자아성장과 통합 · 71
1. 생활자세(인생태도) ······································································ 73
2. 융의 그림자와 인간의 성장 ························································ 76
3. 비합리적인 신념 ·········································································· 77
제5장 의사소통의 이해 · 89
1. 의사소통의 개념 ·········································································· 91
2. 의사소통의 구성요소 ··································································· 92
3. 의사소통의 원리 ·········································································· 93
4. 의사소통의 경로 ·········································································· 94
5. 의사소통의 유형 ········································································· 100
6. 의사소통 방해 요인(메시지 내용과 발신자의 반응) ················ 108
단원 3 의사소통의 전략과 기술 113
제6장 효율적 의사소통 · 115
1. 경청 ···························································································· 117
2. 공감 ···························································································· 119
3. 반영 ···························································································· 121
4. 명료화 ························································································· 122
5. 바꾸어 말하기와 반복해서 말하기 ············································ 122
6. 침묵 ···························································································· 123
7. 수용 ···························································································· 123
8. 개방적 질문 ················································································ 124
9. 초점 맞추기 ················································································ 125
10. 직면 ·························································································· 125
11. 정보제공 ··················································································· 128
12. 요약하기 ··················································································· 128
13. 유머 ·························································································· 129
14. 자기노출하기 ············································································ 129
제7장 비효율적 의사소통 · 131
1. 일시적으로 안심시키기 ······························································ 133
2. 과도하게 칭찬하기 ····································································· 134
3. 거부하기 ····················································································· 134
4. 비난하기 ····················································································· 135
5. 성급하게 동의하기 ····································································· 135
6. 충고하기 ····················································································· 136
7. 시험하기 ····················································································· 136
8. 도전하기 ····················································································· 137
9. 방어하기 ····················································································· 137
10. 설명을 요구하기 ······································································· 138
11. 상투적인 반응하기 ··································································· 138
12. 문자적인 반응하기 ··································································· 139
13. 부정하기 ··················································································· 139
14. 논쟁하기 ······························································