°Ë»ö
¼öÇè¼­ Âü°í¼­ Àڰݼ­ ÀϹݵµ¼­ + ½°ÅÍ
¦¦  [À̺¥Æ®]  [¹®ÀÇ]

·¹µå¿ìµå ÈÞ¸Õ Ä¿³Ø¼Ç Àü·« 30 ¹Ú°æ¼÷

½ÃÁß°¡ : 22,000¿ø
ÆǸŰ¡ : 19,800¿ø
Ãâ°£ÀÏ :
      ÃÑ »óÇ° ±Ý¾× 0 ¿ø
      ¹Ù·Î±¸¸Å Àå¹Ù±¸´Ï¿¡ ´ã±â »óÇ°º¸°üÇÔ¿¡ ´ã±â
      ÆäÀ̽ººÏ Æ®À§ÅÍ À§½Ãµñ Ä«Ä«¿À½ºÅ丮
      • »óÇ°Á¤º¸
      • »óÇ°Æò°¡
      • »óÇ°¹®ÀÇ
      • ¹è¼Û/¹ÝÇ°/ȯºÒ

      ÈÞ¸Õ Ä¿³Ø¼Ç Àü·« 30 - ÃÖ»óÀÇ °í°´°æÇèÀ» À§ÇÑ

      ±âº»Á¤º¸
      • ¾çÀ庻
      • 276ÂÊ
      • 152*225mm
      • 386g
      • ISBN : 9791187705345


       


      Ã¥¼Ò°³
      ÃÊ¿¬°á µðÁöÅлçȸ¿¡ »ó»ó ÀÌ»óÀÇ ¶óÀÌÇÁ½ºÅ¸ÀÏÀÌ ÆîÃÄÁö°í ÀÖÁö¸¸ ÀúÀÚ´Â ¿Ö Áö¼Ó°¡´ÉÇÑ ¹Ì·¡ÀÇ ÇØ°áÃ¥Àº ‘»ç¶÷’¿¡°Ô ÀÖ´Ù°í È®½ÅÇÒ±î? ±× ÇØ´äÀº 30³â µ¿¾È ¼­ºñ½º ÇöÀå¿¡¼­ ÃàÀûÇÑ °æÇèÀ» ¹ÙÅÁÀ¸·Î ¼ö¸¹Àº ¸àÅ並 ÅëÇØ ¾òÀº ³ëÇÏ¿ì¿Í ÅëÂûÀ» °øÀ¯ÇÏ´Â ‘ÈÞ¸Õ Ä¿³Ø¼Ç Àü·« 30’¿¡ ÀÖ´Ù.

       

      ¸ñÂ÷

      | ÃßõÀÇ ±Û |

      | ÇÁ·Ñ·Î±× | ÈÞ¸Õ Ä¿³Ø¼ÇÀÌ ´äÀÌ´Ù!
      Human connection is the answer!

      01 Àΰ£Àº 꺿ÀÌ ¾Æ´Ï´Ù
      Humans are not chatbots

      02 ŵµ°¡ ÈÞ¸Õ Ä¿³Ø¼ÇÀÇ Ãâ¹ßÀÌ´Ù
      Attitude makes a human connection

      03 ‘°¨¼º °ü°è’ ÀÚ»êÀ» ÃàÀûÇضó
      Accumulate “emotional relationship” assets

      04 °æûÀ¸·Î ‘°ø°¨ Ä¿¹Â´ÏÄÉÀÌÅÍ’°¡ µÇ¾î¶ó
      Become an “empathic communicator” by listening

      05 ¿À°¨°ú Á÷°¨ ´É·ÂÀ» ±æ·¯¶ó
      Develop your five senses and intuition skills

      06 DNA·Î ½ÂºÎÇضó
      Win by your DNA

      07 ¸¸Á·°ú °¨µ¿Àº ´Ù¸£´Ù
      Satisfaction and excitement are different

      08 +1%ÀÇ Â÷ÀÌ´Â Å©´Ù
      +1% is huge

      09 ±×´ë ÀÚü°¡ ¸íÇ°À̾î¾ß ÇÑ´Ù
      You yourself must be a luxury

      10 ´Ù¾ç¼º°ú Æ÷¿ëÀº ´õ ÀÌ»ó ¼±ÅÃÀÌ ¾Æ´Ï´Ù
      Diversity and inclusion are no longer an “opt-in”

      11 ¼ø¼öÇÑ °ü½ÉÀ¸·Î ¿¹ÃøÇضó
      Anticipate out of pure interest

      12 Áö¼Ó°¡´ÉÇÑ Çù»ó·ÂÀ» °®Ãç¶ó
      Equip yourself with sustainable negotiating skills

      13 ¸ÕÀú ÁÁÀº »ç¶÷ÀÌ µÇ¾î¶ó
      Be a good person first

      14 °í°´¿¡°Ô °©ÁúÇÏÁö ¸¶¶ó
      Don’t be harsh to your guest

      15 ½Å·Ú´Â ȹµæÇÏ´Â °ÍÀÌ´Ù
      Trust is earned

      16 ¼¼»ó¿¡ °øÂ¥´Â ¾ø´Ù
      There’s no such thing as a free lunch

      17 ĪÂù°ú Ä£ÇØÁ®¶ó
      Give and receive compliments with grace

      18 ³ëÀë is ³ë¶¯Å¥!
      Nojam is no thank you! (Humour makes heart open)

      19 ¹°°ü¸®°¡ Áß¿äÇÏ´Ù
      Peer experience matters

      20 ¹°°ÇÀÌ ¾Æ´Ñ °¡Ä¡¸¦ ÆȾƶó
      Sell values, not goods

      21 °í°´À» ÀÐÀ¸¸é ¼ýÀÚ´Â µû¶ó¿Â´Ù
      Read the customer and the numbers will follow

      22 Æò»ý À¯È¿ÇÑ ¿ö·±Æ¼¸¦ Á¦½ÃÇضó
      Offer a lifetime warranty

      23 Á¸Áß¹Þ´Â ±×´ë´Â ¾Æ¸§´ä´Ù
      You who are respected are beautiful

      24 ÆÛ½º³Î ºê·£µå¸¦ ¼¼¿ö¶ó
      Build your personal brand

      25 ¾Æ´Ñ °ÍÀº ¾Æ´Ï¶ó°í ´ç´çÈ÷ ¸»Çضó
      Be proud to say “No” when “No” needs saying

      26 ·êÀ» ±ú´Â ¿ë±â¸¦ °¡Á®¶ó
      Have the courage to break the rules

      27 ¹«´ë¿¡¼­ ±×´ëÀÇ ÃãÀ» Ãç¶ó
      Dance your own dance on stage

      28 °³ÀÎ Áֿ伺°úÁöÇ¥(KPI)·Î ÈÞ¸Õ Ä¿³Ø¼ÇÀ» ´ÙÁ®¶ó
      Strengthen human connection based on personal KPIs

      29 °¡Ä¡ ÀÖ´Â À¯»êÀ» ³²°Ü¶ó
      Leave a legacy worth passing on

      30 È£½ºÇÇÅÅ·¯Æ¼´Â Çູ ¹ÙÀÌ·¯½º!
      Hospitality is a happy virus!

      | ¿¡ÇÊ·Î±× | Áö¼Ó°¡´ÉÇÑ ¹Ì·¡¸¦ ¿©´Â ÇÙ½ÉÀû Áú¹®°ú ¼ºÂû
      Key questions and reflection for a sustainable future

       

       

       

       

      (0°³)
      ¸®ºäº¸µå
      µî·ÏµÈ ¸®ºä°¡ ¾ø½À´Ï´Ù.
      (0°³)
      »óÇ°¹®ÀÇ
      µî·ÏµÈ ¹®ÀÇ°¡ ¾ø½À´Ï´Ù.

      »óÇ° °í½Ã Á¤º¸

      1. ¹è¼Û
      ¹è¼ÛÀº ´çÀÏ ¿ÀÈÄ 5½ÃÀÌÀü(Åä¿äÀÏÀº ¿ÀÈÄ1½Ã)¿¡ ÁÖ¹®¹× °áÀ縦 ÇÏ½Ã¸é ´çÀϹè¼ÛµË´Ï´Ù.
      ¹è¼ÛÀº ÁÖ¹® ÈÄ °áÀç¿Ï·áÀÏÀ» ±âÁØÀ¸·Î 1~2ÀÏ ¾È¿¡ ¹è¼Û¿Ï·á¸¦ ¿øÄ¢À¸·Î ÇÏ°í ÀÖ½À´Ï´Ù.
      ´Ù¸¸ ºÎµæÀÌÇÑ °æ¿ì(ÇØ´ç»óÇ°ÀÇ Ç°Àý ¹× ÀýÆÇ) °í°´´Ô²² ÀüÈ­¸¦ µå·Á¼­ 󸮸¦ ÇÕ´Ï´Ù.

      2. ¹è¼Û·á
      ¹è¼Û·á´Â 3¸¸¿ø ÀÌ»óÀÌ °æ¿ì À̱×ÀëÇ÷¯½º¿¡¼­ ºÎ´ãÇÏ°í, ¹Ì¸¸ÀÏ °æ¿ì °í°´ÀÌ 2,500¿øÀ» ºÎ´ãÇÕ´Ï´Ù.
      ´Ù¸¸ ±¸¸Å±Ý¾×ÀÌ 3¸¸¿ø ÀÌ»óÀε¥ Àû¸³±Ý µîÀ» »ç¿ëÇÏ¿© ½ÇÁ¦ °áÀç±Ý¾×ÀÌ 3¸¸¿ø ¹Ì¸¸ÀÌ µÇ´õ¶óµµ À̱×ÀëÇ÷¯½º¿¡¼­ ¹è¼Û·á¸¦ ºÎ´ãÇÏ°í, Á¦ÁÖ¸¦ Á¦¿ÜÇÑ µµ¼­Áö¿ªÀÇ °æ¿ì´Â 5,000¿øÀÌ Ãß°¡µÈ´ä´Ï´Ù. Çؿܹè¼ÛÀº Àü¾× °í°´ºÎ´ãÀÌ µÈ´ä´Ï´Ù.

      5. ¹ÝÇ°/±³È¯
      ¹ÞÀ¸½Å ³¯ ºÎÅÍ ÀÏÁÖÀÏ À̳» ¹ÝÇ°/±³È¯ÀÌ °¡´ÉÇϽʴϴÙ. ½Ã°£ÀÌ Áö³ª¸é 󸮰¡ ºÒ°¡ÇÔÀ» ¾Ë·Á µå¸³´Ï´Ù. ´Ù¸¸ ÁÖ¹®ÇϽŠ»óÇ°°ú ´Ù¸¥ »óÇ°ÀÌ ¹è¼ÛµÇ°Å³ª Æĺ», ³«ÀåÀÌ ÀÖ´Â µµ¼­ÀÇ °æ¿ì ÀÌ¿ë¾à°ü¿¡ ÁØÇÏ¿© À̱×ÀëÇ÷¯½ºÀÇ ºñ¿ëÀ¸·Î ±³È¯, ¹ÝÇ° ¹× ȯºÒ µîÀ» Çص帳´Ï´Ù.

      4. ȯºÒ
      ¹ÞÀ¸½Å ³¯ºÎÅÍ 2ÀÏ À̳»·Î ÀüÈ­³ª 1:1 °Ô½Ã±Û·Î Àû¾îÁÖ¼Å¾ß °¡´ÉÇϽʴϴÙ. 

      5. ÁÖÀÇ
      °í°´´Ô º¯½ÉÀ¸·Î ÀÎÇÑ ±³È¯/¹ÝÇ°/ȯºÒ °í°´´Ô²²¼­ Åùèºñ(¿Õº¹Åùèºñ)¸¦ ºÎ´ãÀÌ µÇ´Ï ÀÌÁ¡ À¯ÀÇÇØ ÁֽʽÿÀ. ¶ÇÇÑ °­ÀÇÅ×ÀÙ/¾ãÀº¹®Á¦Áý/ºñ´ÒÆ÷ÀåµÈÁ¦Ç°µîÀº Çѹø ±¸¸ÅÇÏ½Ã¸é ±³È¯/¹ÝÇ°/ȯºÒÀÌ ÀüÇô ¾ÈµË´Ï´Ù. ½ÅÁßÈ÷ »ý°¢Çϼż­ ±¸¸Å ºÎŹµå¸³´Ï´Ù. ´Ù¸¸ ºÒ·®Å×ÀÙÀÇ °æ¿ì ±× ºÒ·®ÀÌ µÈ °³º°Å×ÀÙÀ» À̱×ÀëÇ÷¯½ºÀÇ ºñ¿ëÀ¸·Î A/S¸¦ Çص帳´Ï´Ù.

      6. ÁÖ¹®Ãë¼Ò, ±³È¯, ¹ÝÇ° ¹× ȯºÒÀº ´çÀÏ 5½Ã ÀÌÀü¿¡ ÇØÁÖ¼Å¾ß °¡´ÉÇÕ´Ï´Ù.
      ±× ÀÌÈÄ´Â ¹è¼Û µî¿¡ µû¸¥ Á¦ºñ¿ëÀ» ºÎ´ãÇÏ¼Å¾ß ÇÕ´Ï´Ù.